Last Updated: September 2, 2026
Atakuri sells both digital downloads and physical paper goods. Because these products are fulfilled differently, the return and refund rules below are separated by product type.
1. Digital Products
Digital products are generally final sale after the download has been delivered. Please review the product description, included files, sizes, languages, and preview images before purchasing.
We may review a refund or replacement request when:
- Duplicate Purchase: The same digital product was purchased twice by mistake.
- Technical Defect: A file cannot be used because of a technical problem and we cannot provide a working replacement.
- Major Listing Error: The delivered product is materially different from what was described or pictured.
2. Physical Products
If a physical item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, arrange a replacement or refund.
Change-of-mind returns are not accepted unless the individual product page states otherwise or applicable law requires otherwise.
3. Order Cancellations
If you need to cancel a physical order, contact us as soon as possible. We may be able to cancel an order that has not yet entered preparation or shipment, but cancellation cannot be guaranteed once fulfillment has begun.
4. Refund Processing
Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider or card issuer.
5. How to Reach Out
For a download problem, damaged physical item, incorrect order, or refund question, contact Atakuri Studio:
Email: Atakuriart@gmail.com
Please include your order number and a brief description of the issue. We usually reply within 2–3 business days.